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A look at the growing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation (Joe Williams/Bloomberg)

Joe Williams / Bloomberg: A look at the growing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation  —  Customer support has become a crowded battlefield in enterprise technology as software vendors from Microsoft Corp …
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